Privacy Policy
Privacy Policy – Mindful Pause & Face it!
Effective Date: February 4, 2026
1. Introduction
Your privacy is important to us. This Privacy Policy explains how "Face it!" collects, uses, stores, and protects your personal information when you use our app.
By using Face it!, you agree to the collection and use of information as described in this policy.
2. Information We Collect
2.1 Account Information
When you create an account using our authentication providers, we collect:
- **Email address** (for all sign-in methods)
- **Name** (when signing in with Google or Apple)
- **Authentication provider ID** (Google, Apple, or Email)
- **User ID** (generated by Firebase Authentication)
2.2 App Usage Data
To provide personalized coaching and track your progress, we collect:
- **Chat conversations** – Your messages and AI coach responses
- **Fear profile data** – Information you provide about your fears, triggers, and patterns
- **Challenge history** – Challenges accepted, completed, or declined
- **Progress metrics** – Streak counts, session history, and completion rates
- **Favorites** – Messages you save for later reference
- **App preferences** – Tough love style, notification settings, and difficulty preferences
2.3 Technical Data
We automatically collect:
- **Device information** – Device model, operating system version
- **App version** – For compatibility and debugging
- **Crash reports** – Anonymous diagnostic data to improve stability
- **Usage analytics** – Anonymous data about feature usage and session duration
2.4 Subscription Data
For users with active subscriptions:
- **Purchase history** – Handled securely by Apple's StoreKit
- **Subscription status** – Trial, active, or expired status
- **Purchase receipts** – Validated through Apple's servers
3. How We Use Your Information
We use your information to:
- **Provide personalized coaching** – AI responses tailored to your fear profile and conversation history
- **Track your progress** – Monitor streaks, completed challenges, and growth patterns
- **Send notifications** – Challenge reminders and trial expiration notifications (with your permission)
- **Improve the app** – Analyze usage patterns to enhance features and fix bugs
- **Validate subscriptions** – Verify your access to premium features
- **Communicate with you** – Send important updates about the app or your account
We do **not** use your data for:
- Advertising or marketing to third parties
- Selling your personal information
- Training AI models (your conversations are not used to train OpenAI models beyond the session)
4. Third-Party Services
Face it! integrates the following third-party services:
4.1 Firebase (Google Cloud Platform)
We use Firebase services for authentication, database storage, and backend functions:
- **Firebase Authentication** – Secure sign-in with Google, Apple, and Email
- **Cloud Firestore** – Encrypted database storage (hosted in europe-west1)
- **Firebase Cloud Functions** – Secure backend processing (hosted in europe-west1)
[Firebase Privacy Policy](https://firebase.google.com/support/privacy)
4.2 OpenAI API
We use OpenAI's API (via our secure Firebase backend) to generate AI coaching responses. Your conversations are:
- Sent securely through our Firebase Cloud Functions
- Not used to train OpenAI's models
- Subject to OpenAI's data retention policy (30 days)
[OpenAI Privacy Policy](https://openai.com/policies/privacy-policy)
4.3 Apple Sign-In
If you sign in with Apple, Apple may provide us with your name and email address (or a private relay email). Apple's privacy features allow you to hide your email.
[Apple Privacy Policy](https://www.apple.com/legal/privacy/)
4.4 Google Sign-In
If you sign in with Google, Google provides us with your name, email address, and profile information.
[Google Privacy Policy](https://policies.google.com/privacy)
4.5 Apple StoreKit
All in-app purchases and subscriptions are processed securely by Apple. We do not store your payment information.
5. Data Storage and Security
5.1 Where Your Data is Stored
- **Server Location:** All data is stored on Google Cloud Platform servers in the **europe-west1** region (Belgium, EU)
- **Local Storage:** Some data is cached locally on your device for offline access
5.2 How We Protect Your Data
- **Encryption in transit:** All data is transmitted using HTTPS/TLS encryption
- **Encryption at rest:** Firestore data is encrypted on Google's servers
- **Authentication security:** Firebase Authentication uses industry-standard security protocols
- **API key security:** Our OpenAI API key is secured using Firebase Cloud Functions, never exposed in the app
5.3 Data Retention
- **Active accounts:** Your data is retained as long as your account is active
- **Deleted accounts:** All personal data is permanently deleted within 30 days of account deletion
- **Chat history:** Conversations older than 90 days may be automatically archived or deleted
- **OpenAI data:** Messages sent to OpenAI are retained for 30 days per OpenAI's policy
6. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the following rights:
- **Right to access:** Request a copy of your personal data
- **Right to rectification:** Request corrections to inaccurate data
- **Right to erasure:** Request deletion of your account and data
- **Right to restrict processing:** Limit how we use your data
- **Right to data portability:** Receive your data in a portable format
- **Right to object:** Object to certain types of processing
- **Right to withdraw consent:** Withdraw consent for data processing at any time
To exercise these rights, contact us at: sergej@mindcom.io
7. Children's Privacy
Face it! is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17. If you believe we have collected data from a minor, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted in the app and on this page. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Data Deletion
You can delete your account and all associated data at any time:
1. Open the app and go to **Settings**
2. Scroll down and tap **"Delete Account"**
3. Confirm deletion
All your data will be permanently deleted within 30 days.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
**Email:** sergej@mindcom.io
**Developer:** MindCom.io
11. Legal Basis for Processing (GDPR)
For users in the EEA, we process your data based on:
- **Consent:** You provide explicit consent when creating an account
- **Contract performance:** Processing necessary to provide app services
- **Legitimate interests:** Improving the app, preventing fraud, ensuring security
**Last Updated:** February 4, 2026